{"id":7700,"date":"2023-01-16T15:30:00","date_gmt":"2023-01-16T07:30:00","guid":{"rendered":"https:\/\/www.spacious.hk\/en\/blog\/?p=7700"},"modified":"2023-11-06T10:33:57","modified_gmt":"2023-11-06T02:33:57","slug":"tenants-frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/www.spacious.hk\/en\/blog\/tenants-frequently-asked-questions","title":{"rendered":"Tenants: Frequently Asked Questions"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1673849628937\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">1. <strong>What are some typical terms in a rental tenancy agreement?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><strong>The right to a safe and habitable dwelling<\/strong><\/p>\n<p>As a tenant, you should have the right to live in a safe, wearable dwelling. This means the property should be in good repair and meet relevant safety standards. If any repairs are needed, the landlord must arrange for them to be carried out.<\/p>\n<p><strong>The right to privacy<\/strong><\/p>\n<p>As a tenant, you should have the right to privacy in your dwelling. This means that the landlord should not enter the property without your permission, except in certain circumstances, such as for repairs or inspections.<\/p>\n<p><strong>The right to quiet enjoyment<\/strong><\/p>\n<p>As a tenant, you should have the right to quiet enjoyment of the property. This means that you should not be disturbed by excessive noise or other disturbances caused by the landlord or other tenants.<\/p>\n<p><strong>The right to a safe and habitable dwelling<\/strong><\/p>\n<p>As a tenant, you should have the right to live in a safe, wearable dwelling. This means the property should be in good repair and meet relevant safety standards. If any repairs are needed, the landlord must arrange for them to be carried out.<\/p>\n<p><strong>The right to privacy<\/strong><\/p>\n<p>As a tenant, you should have the right to privacy in your dwelling. This means that the landlord should not enter the property without your permission, except in certain circumstances, such as for repairs or inspections.<\/p>\n<p><strong>The right to quiet enjoyment<\/strong><\/p>\n<p>As a tenant, you should have the right to quiet enjoyment of the property. This means that you should not be disturbed by excessive noise or other disturbances caused by the landlord or other tenants.<\/p>\n<p><strong>The right to seek legal advice<\/strong><\/p>\n<p>If you have any concerns or questions about your tenancy, you can seek legal advice from a qualified lawyer. This can help you better understand your rights and obligations under the tenancy agreement and ensure your interests are protected.<\/p>\n<p><strong>The right to complain<br \/><\/strong><br \/>If you feel that your rights as a tenant have been violated, you have the right to make a complaint. This can be done through the Housing Authority or the <a href=\"https:\/\/www.consumer.org.hk\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Consumer Council<\/a>, depending on the nature of the complaint.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1673850694995\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">2. Can I terminate my tenancy early?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Under certain circumstances, you may have the right to terminate the tenancy agreement early. This may be possible if the landlord fails to fulfil their obligations or if the property is unsafe or uninhabitable.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1673850777248\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">3. Should I insist on a written tenancy agreement?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, it is strongly suggested that you have a written tenancy agreement outlining all key terms.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1674133674059\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">4. Do the Ratings and Valuation department cover oral tenancies?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, you can contact them for help but it strongly suggested you get a written agreement and keep rental recipts.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1673850804463\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">5. What should I do if my property agent is acting inappropriately?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Suppose you feel the property agent representing you has acted inappropriately or unfairly. In that case, you also have the right to complain to the estate agents regulation body, the  <a href=\"https:\/\/www.eaa.org.hk\/en-us\/\" data-type=\"URL\" data-id=\"https:\/\/www.eaa.org.hk\/en-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">Estate Agents Authority<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1673850834679\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">6. What should I do if I feel discriminated against?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The  <a href=\"https:\/\/www.elegislation.gov.hk\/hk\/cap602\" data-type=\"URL\" data-id=\"https:\/\/www.elegislation.gov.hk\/hk\/cap602\" target=\"_blank\" rel=\"noreferrer noopener\">Race Discrimination Ordinance<\/a> protects people against discrimination and harassment based on their race in renting a flat. You can contact the Equal Opportunities Commission. It can be contacted at 2511 8211 or <a href=\"http:\/\/www.eoc.org.hk\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.eoc.org.hk<\/a><\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1673850890781\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">7. How do I handle a dispute over Security Deposit?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tenants also have the right to receive a receipt for rent payments and to have their rental deposit placed in a designated security deposit account. Landlords are required to return the deposit to the tenant at the end of the tenancy, less any amount owed for unpaid rent or damages.<\/p>\n<p>Suppose there is a disagreement over the amount of the deposit being withheld. In that case, several steps can be taken to resolve the dispute before filing a claim with the  <a href=\"https:\/\/www.judiciary.hk\/en\/court_services_facilities\/sc.html\" data-type=\"URL\" data-id=\"https:\/\/www.judiciary.hk\/en\/court_services_facilities\/sc.html\" target=\"_blank\" rel=\"noreferrer noopener\">Small Claims Tribunal<\/a>.<\/p>\n<p><strong>Review the lease agreement<\/strong><\/p>\n<p>The first step in resolving a dispute over a security deposit is to review the <a href=\"https:\/\/www.spacious.hk\/en\/blog\/four-things-to-consider-before-entering-into-a-tenancy-agreement\" data-type=\"URL\" data-id=\"https:\/\/www.spacious.hk\/en\/blog\/four-things-to-consider-before-entering-into-a-tenancy-agreement\" target=\"_blank\" rel=\"noreferrer noopener\"> lease agreement<\/a> signed by both the landlord and the tenants. The lease agreement should contain information about the security deposit, including the amount, how it will be used, and any conditions under which it may be withheld.<\/p>\n<p><strong>Attempt to mediate the dispute<\/strong><\/p>\n<p>Before taking legal action, trying to mediate the dispute with the landlord can be helpful. Mediation is a process in which an impartial third party helps the landlord and tenants to agree on the security deposit. Several organizations in Hong Kong offer free mediation services for disputes between landlords and tenants, such as the <a href=\"https:\/\/www.landsd.gov.hk\/en\/\" data-type=\"URL\" data-id=\"https:\/\/www.landsd.gov.hk\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Lands Department<\/a> and the  <a href=\"https:\/\/www.housingauthority.gov.hk\/en\/\" data-type=\"URL\" data-id=\"https:\/\/www.housingauthority.gov.hk\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hong Kong Housing Authority<\/a>.<\/p>\n<p><strong>File a complaint with the relevant government agency<\/strong><\/p>\n<p>If the dispute cannot be resolved through mediation, tenants may file a complaint with the relevant government agency, such as the Housing Department or the Consumer Council. These agencies may investigate the dispute and make recommendations to the landlord and tenants.<\/p>\n<p><strong>File a claim with the Small Claims Tribunal<\/strong><\/p>\n<p>If the above steps do not result in a resolution, the tenants may decide to file a claim with the Small Claims Tribunal. The Small Claims Tribunal is a court that handles disputes involving small amounts of money, typically less than HKD 50,000. The tenant must complete a claim form and pay a filing fee. The fee varies depending on the claim amount, but it is generally between HKD 50 and HKD 1,500.<\/p>\n<p><strong>Preparing for a case at the Small Claims Tribunal<\/strong><\/p>\n<p>(i) Gather evidence <br \/>Before filing a claim with the Small Claims Tribunal, tenants should gather evidence supporting their claims, such as receipts, photographs, and witness statements.<\/p>\n<p>(ii) Fill out the necessary paperwork<br \/>The tenants should complete the claim form provided by the Small Claims Tribunal and file it with the court. It&#8217;s important to ensure that all the required information is included.<\/p>\n<p>(iii) Calculate the amount of the claim<br \/>Before filing the claim, tenants should calculate the amount of money they seek from the landlord. This amount should include the security deposit and any additional damages the tenants have incurred due to the dispute.<\/p>\n<p>(iv) Representing yourself in court<br \/>In Small Claims Tribunal, tenants can represent themselves and do not need a lawyer. But if tenants think it would be beneficial to have a lawyer represent them, they are allowed to have one.<\/p>\n<p>(v) After the hearing<br \/>Once the hearing is over, the judge will decide and issue an order. If the tenants win, the court will order the landlord to return the security deposit or pay damages to the tenants.<\/p>\n<p>It is important to note that the exact procedures and requirements for filing a claim with the Small Claims Tribunal can vary depending on the jurisdiction. It is recommended to consult with the Small Claims Tribunal or an attorney familiar with the specific local rules and requirements. Tenants will be responsible for the attorney&#8217;s fees if they hire a lawyer.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"has-text-align-left has-very-light-gray-background-color has-background\"><a aria-label=\"undefined (opens in a new tab)\" href=\"http:\/\/www.spacious.hk\/en\/hong-kong?from-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Find or sell properties on Spacious<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n\n<p>In addition to the steps outlined above, you can do a few other things to protect your rights as tenants.<\/p>\n\n\n\n<p><strong>Get everything in writing<\/strong><\/p>\n\n\n\n<p>It is important to have a written tenancy agreement that clearly outlines the tenancy terms. This can help prevent misunderstandings and provide evidence in case of a dispute.<\/p>\n\n\n\n<p><strong>Keep copies of all documents<\/strong><\/p>\n\n\n\n<p>Keep copies of all your tenancy documents, including the tenancy agreement, any correspondence with your landlord or property agent, and receipts for rent and deposits.<\/p>\n\n\n\n<p><strong>Stay informed about tenant rights <\/strong><\/p>\n\n\n\n<p>It is also a good idea to stay informed about tenant rights and any changes to the law that may affect you. Several resources are available for tenants in Hong Kong, including the Tenants&#8217; Rights Handbook published by the Hong Kong Council of Social Service and the Tenants&#8217; Rights Guide published by the Consumer Council.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"has-text-align-left has-very-light-gray-background-color has-background\"><a aria-label=\"undefined (opens in a new tab)\" href=\"http:\/\/www.spacious.hk\/en\/hong-kong?from-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Find or sell properties on Spacious<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background is-style-wide\" style=\"background-color:#cccccc;color:#cccccc\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#1d3960\">Settling Tenancy Matters<\/h3>\n\n\n\n<p>Some public and private services are here to help you if you are struggling with tenancy problems. <\/p>\n\n\n\n<p><a href=\"https:\/\/www.rvd.gov.hk\/en\/our_services\/tenancy_matters.html\" data-type=\"URL\" data-id=\"https:\/\/www.rvd.gov.hk\/en\/our_services\/tenancy_matters.html\" target=\"_blank\" rel=\"noreferrer noopener\">The Rating and Valuation Department (RVD)<\/a> administers the  <a href=\"https:\/\/www.elegislation.gov.hk\/hk\/cap7\" data-type=\"URL\" data-id=\"https:\/\/www.elegislation.gov.hk\/hk\/cap7\" target=\"_blank\" rel=\"noreferrer noopener\">Landlord and Tenant (Consolidation) Ordinance<\/a> (Cap.7 of the Laws of Hong Kong) and takes&nbsp;enforcement action against related offences. The bureau&#8217;s Rent Officers will answer public queries on tenancy issues through a telephone hotline (2150-8229). <\/p>\n\n\n\n<p>Moreover, RVD provides free advisory and mediatory services to landlords and tenants. Other organisations, such as  <a href=\"https:\/\/www.mediationcentre.org.hk\/en\/home\/home.php#gsc.tab=0\" data-type=\"URL\" data-id=\"https:\/\/www.mediationcentre.org.hk\/en\/home\/home.php#gsc.tab=0\" target=\"_blank\" rel=\"noreferrer noopener\">Hong Kong Mediation Centre (HKMC)<\/a>, the first mediation centre recognised as a charitable institution in the city,  also provide mediatory services for a fee.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>In conclusion, tenants need to understand their rights and take steps to protect them. Proper record-keeping and a good understanding of the law can go a long way in helping tenants avoid disputes and have a positive living experience.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"has-text-align-left has-very-light-gray-background-color has-background\"><a aria-label=\"undefined (opens in a new tab)\" href=\"http:\/\/www.spacious.hk\/en\/hong-kong?from-blog\" target=\"_blank\" rel=\"noreferrer noopener\">Find or sell properties on Spacious<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Find or sell properties on Spacious In addition to the steps outlined above, you can do a few other things to protect your rights as tenants. Get everything in writing It is important to have a written tenancy agreement that clearly outlines the tenancy terms. This can help prevent misunderstandings and provide evidence in case of a dispute. Keep copies [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":7917,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53,74],"tags":[],"class_list":["post-7700","post","type-post","status-publish","format-standard","hentry","category-blog","category-hong-kong-property"],"_links":{"self":[{"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/posts\/7700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/comments?post=7700"}],"version-history":[{"count":0,"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/posts\/7700\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/media\/7917"}],"wp:attachment":[{"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/media?parent=7700"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/categories?post=7700"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.spacious.hk\/en\/blog\/wp-json\/wp\/v2\/tags?post=7700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}